Most products we sell’ are made on-demand—once you place an order, we produce it specifically for you.
We’re doing our best to get your orders out on time, but during these unprecedented times delays can happen. We work with production partners and shipping carriers who are seeing industry-wide disruptions because of the impacts of Covid-19.
Shipping carriers in North America are tackling the large number of incoming orders, and millions of shipments are stuck in distribution centers, leading to industry-wide shipping delays and your orders being late.
Note that the tracking links take longer than usual to update. The overload of shipments in distribution centers means carriers are slower to register and ship your orders. Sometimes the tracking info won’t change for over a week until the item is scanned, or even up to the point of delivery. For example, we have orders that were handed over to a carrier on December 3, but were scanned by them only on December 10. Know that your orders aren’t lost—they’re still being processed by the carriers.
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We know that receiving holiday gifts and other orders late is disappointing and frustrating for everyone. Thank you for your patience while dealing with the industry-wide shipping delays. At the moment, tracking links take longer than usual to update, with shipments being stuck in
pre-transit. Sometimes the tracking info won’t change for over a week until the item is scanned by the carrier, or even up to the point of delivery. This doesn’t mean that your order is lost, but that it’s still being processed by the carrier—the overload of shipments means shipping carriers are slower to register and ship your orders from their distribution centers.
If you haven’t received your order after 6 weeks, get in touch with us at email@example.com.
Let us know about your delayed shipment and we’ll check it out. We may ask you to wait a few
more days to receive the order.