Due to COVID-19 expect a 1-2 week delay on most products.
USA: 3-7 days
UK: 5-12 days
Canada: 8-14 days
International: 7-21 days
There is also a 3-5 day production time for each case. Cases that ship from China (Huawei and OnePlus) can take an additional 2-3 weeks.
Most other items
USA: 1-2 weeks
Outside of USA: Around 2-4 weeks
There is also a 2-4 day processing time for each order and a 3-5 day printing time for custom products.
If your order hasn’t arrived at the estimated time, please contact our support here.
Depending on where you live, our phone cases will ship from one of the following countries, allowing for faster delivery times:
Most other items
Most other items ship from the USA and Europe, with a few products shipping from China. If you’d would like to know more, please contact us.
If the product you receive comes with manufacturing defects, buyers are entitled to request for a product replacement within 20 days of receiving the item. To request for a replacement, buyers are required to provide photographic evidence of the product’s manufacturing defects to firstname.lastname@example.org. If it’s acceptable, we will offer a replacement or a refund. In order to receive a refund you must return the case or products to our warehouse in Canada (excludes customizable products as we have no use for them).
Changes on Orders
You are allowed to make changes to orders placed, within 24 hours of making their purchases and before the orders are fulfilled. Additional charges will be incurred by the buyers for any changes made to the orders after 24 hours of making their purchases.
Refunds will be given if there is an error with the product or printing or under special circumstances if the customer is not happy with the product. Refunds only cover the cost of the product and not shipping costs, unless the product is returned to us. We will not cover the shipping costs for returned items, unless there is a defect or it is a damaged item. We do offer 30 day satisfaction and refunds on all non customizable products.
Since our company is registered in Canada we have to charge tax to Canadian residents only.
We don’t have stamps for every city in the world. To get around this issue we’ve added “blank” stamps to most countries. You can add the city name by selecting “DATES” in the top of the customizer then manually entering the city name.
In most cases we’re happy to add new stamps for you, also if you scan and send us your passport we can use stamps from there.
While you’re in the customizer, go to “Stamps” in the top section the select BACKGROUNDS. From there you can select your background. It may take a while to load into the customizer. You can resize the background by dragging the icon in the bottom right of the background.
Actually we do offer cases for almost all phone types, but these will be the soft silicon types, not the hard or tough cases. If you’d like one just send a message to email@example.com with your phone type and we’ll set up a case for you!