How long does shipping take?
USA: 6-12 days
Canada: 8-21 days
International: 14-30 days
There is also a 3-5 day production time for each case.
Silicon cases take an extra 6 days approximately.
Most other items
USA: 2-3 weeks
Outside of USA: Around 2-4 weeks
There is also a 2-4 day processing time for each order.
If your order hasn’t arrived at the estimated time, please contact our support here.
How can I track my order?
Please send your order # to firstname.lastname@example.org and we will send you your tracking information. We’re currently working on implementing an automatic tracking system to make it easier.
Can I return an item?
If the product you receive comes with manufacturing defects, buyers are entitled to request for a product replacement within 20 days of receiving the item. To request for a replacement, buyers are required to provide photographic evidence of the product’s manufacturing defects to email@example.com. If it’s acceptable, we will offer a replacement or a refund. In order to receive a refund you must return the case or products to our warehouse in Canada.
Changes on Orders
You are allowed to make changes to orders placed, within 24 hours of making their purchases and before the orders are fulfilled. Additional charges will be incurred by the buyers for any changes made to the orders after 24 hours of making their purchases.
Refunds will be given if there is an error with the case or printing or under special circumstances if the customer is not happy with the case. Refunds only cover the cost of the product and not shipping costs, unless the product is returned to us.
Who pays for tax and customs duties?
How can I save/load my designs?
While you’re in the customizer, you can save your design to your browser cookies by clicking the save iconto the left. The design can then be loaded using the load button underneath it.
What if I can’t find certain stamps?
We don’t have stamps for every city in the world. To get around this issue we’ve added “blank” stamps to most countries. You can add the city name by selecting “DATES” in the top of the customizer then manually entering the city name.
In most cases we’re happy to add new stamps for you, also if you scan and send us your passport we can use stamps from there.
How can I change the background?
While you’re in the customizer, go to “Stamps” in the top section the select BACKGROUNDS. From there you can select your background. It may take a while to load into the customizer. You can resize the background by dragging the icon in the bottom right of the background.
Why isn’t there a case for my phone type?
Actually we do offer cases for almost all phone types, but these will be the soft silicon types, not the hard or tough cases. If you’d like one just send a message to firstname.lastname@example.org with your phone type and we’ll set up a case for you!
Where are the products coming from?
If you live in the US or Canada all of our custom products are made in the US, and India for international destinations. Silicone cases are made in China, this is so we can produce them at a reduced cost and pass the savings on to you.
Some of our other items are made in the US including posters, blankets, t-shirts and coffee mugs but there are many items that are not available stateside due to high warehousing and shipping costs to international destinations. Our main fulfillment center is located in China for other items.